We accept all major credit card (visa, master card, discover, American express) and PayPal. Please note that, while placing order our online retail site you’re billing information (the complete street address and zip code) MUST MATCH with credit card associated billing address. If any information does not match we cannot process your order without further verification due to security purposes. In this case please expect call from our sales team for further verification. This is could cause delay on your order process. Please note payment made by PayPal account we do not need any further verification to process your order.
Please note, for the first time buyer payment made by credit card expect call from our sale team if further information needed.
Return policy :
Fabrics USA London take very serious measure while packing right product and color which you have asked for. We make sure we are sending right product and color and complete new and intake product. However if there is any issue about order we request you to contact us at +4407378815415 or send us an email at [email protected] within 7 days after you receive your package.
Please review our return and exchange policy below:
Note: prior authorization is required for any return and exchange. We cannot accept any return or exchange if fabric is:
- Damage, cut or altered
- Clearance & sale item
- We are unable to refund or exchange after 7 days from the date you received the package.
- For any return or exchange, if there was no error from our end, customer will be responsible for the shipping cost.
- For any incorrect or damage fabric ship by Fabrics USA London ltd. will be responsible for shipping cost. You are required to provide photographic proof of the damage.